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Email confirmation ¡¡issue!!

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Laurang90
Traffic Value: $2,283.49818 Spain
5 like this post 0 people
04/12/2023 08:11
There are problems with the confirmation email. How long can it be delayed?
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
5 like this post 0 people
04/12/2023 09:23
The Spanish office responsible for email credits refill hasn't sorted it out yet - and we're out of credits to send emails. I've just sent them another reminder, hopefully it will be sorted within a few hours max.

Apologies for the inconvenience.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
5 like this post 0 people
04/12/2023 10:48
Credits were just filled. Emails should work normally again - note you might have to re-request the cashout if it was older.
Laurang90
Traffic Value: $2,283.49818 Spain
3 like this post 0 people
04/12/2023 11:23
Thanks!!!
Hersix
Traffic Value: $10,065.50805 Uruguay
2 like this post 0 people
14/02/2024 08:30
@slosumo is this possible to be happening again?
el7blanco
Traffic Value: $3,681.91012 Switzerland
4 like this post 0 people
14/02/2024 09:45
I have the same issue. I get no Email confirmation.
richiem
Traffic Value: $680.27326 Philippines
3 like this post 0 people
15/02/2024 03:21
Also not receiving email confirmation
DVReza
Traffic Value: $427.92279 Netherlands
1 like this post 0 people
15/02/2024 04:03
im not receiving email confirmation too, for changing password and cashout
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
4 like this post 0 people
15/02/2024 08:01
Looking into this it seems it's related to an issue where our ad issues also are not working the past 2 days either. We are waiting on our system admin to resolve both of these issues - when they're solved we'll make an announcement on our sites to let you know they're sorted.

Thank you for your understanding and your patience as these are resolved!
DVReza
Traffic Value: $427.92279 Netherlands
1 like this post 0 people
16/02/2024 21:18
i got my ads today i think problem is solved, thanks admin  <3
richiem
Traffic Value: $680.27326 Philippines
2 like this post 0 people
20/02/2024 00:59
i received my email confirmation, thanks
el7blanco
Traffic Value: $3,681.91012 Switzerland
2 like this post 0 people
20/02/2024 15:22
I still get no confirmation E-Mail sad
DVReza
Traffic Value: $427.92279 Netherlands
1 like this post 0 people
21/02/2024 11:40
yes me too, looks like its not working again
rehmaan
Traffic Value: $3,924.80401 India
1 like this post 0 people
25/02/2024 11:49
not working for me too
el7blanco
Traffic Value: $3,681.91012 Switzerland
1 like this post 0 people
26/02/2024 15:17
please solve this issue, this is not acceptable that we can't withdraw
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
2 like this post 0 people
27/02/2024 07:28
Emails should be sorted, but some of the other issues still persist - As they're all sorted we'll write a proper update/note that they were.

Apologies for the delays, but we don't have/Can't afford a full-time dev & programming team that can resolve these issues quickly, and it depends a lot on their availability.
el7blanco
Traffic Value: $3,681.91012 Switzerland
1 like this post 0 people
27/02/2024 09:31
Hi slosumo

Sorry but the email comfirmation is still not working, I have already tried to withdraw in PTCShare but I didn't get any E-Mail confirmation.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
2 like this post 0 people
04/03/2024 11:12
@elblanco I just was that your most recent email at 10:36 today was properly sent to "manu*******no@ho*****.com"

Please make sure to check all your folders (Spam, junk, all inboxes, etc.). And when you find the email, make sure to mark it and the address as valid sender/not spam etc.
el7blanco
Traffic Value: $3,681.91012 Switzerland
1 like this post 0 people
04/03/2024 14:54
hi slosumo, I have tried several times on different days, but I have never received any confirmation E-Mail. My E-Mail works as I get daily new E-Mail and I have checked as well the junk inbox.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
2 like this post 1 people
04/03/2024 15:42
Then you'll have to try changing your email, as everything looks as if it was sent properly to you in our email client.

Will most likely resolve your issues, as otherwise I can't see any issue on our end - it seems to work for other users, I also tried on two accounts and received emails within a minute.
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