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Email confirmation ¡¡issue!!
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Laurang90
Traffic Value: $2,283.49818 Spain
04/12/2023
08:11
There are problems with the confirmation email. How long can it be delayed?
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
04/12/2023
09:23
The Spanish office responsible for email credits refill hasn't sorted it out yet - and we're out of credits to send emails. I've just sent them another reminder, hopefully it will be sorted within a few hours max.Apologies for the inconvenience.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
04/12/2023
10:48
Credits were just filled. Emails should work normally again - note you might have to re-request the cashout if it was older.
Laurang90
Traffic Value: $2,283.49818 Spain
04/12/2023
11:23
Thanks!!!
Hersix
Traffic Value: $10,065.50805 Uruguay
14/02/2024
08:30
@slosumo is this possible to be happening again?
el7blanco
Traffic Value: $3,681.91012 Switzerland
14/02/2024
09:45
I have the same issue. I get no Email confirmation.
richiem
Traffic Value: $680.27326 Philippines
15/02/2024
03:21
Also not receiving email confirmation
DVReza
Traffic Value: $427.92279 Netherlands
15/02/2024
04:03
im not receiving email confirmation too, for changing password and cashout
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
15/02/2024
08:01
Looking into this it seems it's related to an issue where our ad issues also are not working the past 2 days either. We are waiting on our system admin to resolve both of these issues - when they're solved we'll make an announcement on our sites to let you know they're sorted.Thank you for your understanding and your patience as these are resolved!
DVReza
Traffic Value: $427.92279 Netherlands
16/02/2024
21:18
i got my ads today i think problem is solved, thanks admin <3
richiem
Traffic Value: $680.27326 Philippines
20/02/2024
00:59
i received my email confirmation, thanks
el7blanco
Traffic Value: $3,681.91012 Switzerland
20/02/2024
15:22
I still get no confirmation E-Mail
DVReza
Traffic Value: $427.92279 Netherlands
21/02/2024
11:40
yes me too, looks like its not working again
rehmaan
Traffic Value: $3,924.80401 India
25/02/2024
11:49
not working for me too
el7blanco
Traffic Value: $3,681.91012 Switzerland
26/02/2024
15:17
please solve this issue, this is not acceptable that we can't withdraw
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
27/02/2024
07:28
Emails should be sorted, but some of the other issues still persist - As they're all sorted we'll write a proper update/note that they were. Apologies for the delays, but we don't have/Can't afford a full-time dev & programming team that can resolve these issues quickly, and it depends a lot on their availability.
el7blanco
Traffic Value: $3,681.91012 Switzerland
27/02/2024
09:31
Hi slosumoSorry but the email comfirmation is still not working, I have already tried to withdraw in PTCShare but I didn't get any E-Mail confirmation.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
04/03/2024
11:12
@elblanco I just was that your most recent email at 10:36 today was properly sent to "manu*******no@ho*****.com"Please make sure to check all your folders (Spam, junk, all inboxes, etc.). And when you find the email, make sure to mark it and the address as valid sender/not spam etc.
el7blanco
Traffic Value: $3,681.91012 Switzerland
04/03/2024
14:54
hi slosumo, I have tried several times on different days, but I have never received any confirmation E-Mail. My E-Mail works as I get daily new E-Mail and I have checked as well the junk inbox.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
04/03/2024
15:42
Then you'll have to try changing your email, as everything looks as if it was sent properly to you in our email client.Will most likely resolve your issues, as otherwise I can't see any issue on our end - it seems to work for other users, I also tried on two accounts and received emails within a minute. |