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rating for support ticket satisfaction

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tjtan0929 Traffic Value: $203,540.80977 Malaysia 5 like this post 0 people 31/08/2014 13:25 i would like to see how do you rate for satisfaction of ticket? just make a survey please actively to rating your experience to the recent ticket support scale of 1-5 where, 1-Very Dissatisfied, 2-Dissatisfied, 3-average, 4-Good & 5-Excellent i know admin is getting more and more tickets pending for answer, at earlier i am satisfied to the efficiency of support ticket, but 3 days i am still waiting the reply instead of the automated answer, i think this is feel dissatisfied for customers and should be improve the support service stecatto Traffic Value: $52,751.70929 Egypt 2 like this post 0 people 31/08/2014 14:19 I think current ticket situation doesn't need any surveys we are obviously in bad need for professional support team to answer members inquiries here in forum and support ticket system hope that will be in top of Jo priorities polo26 Traffic Value: $2,211.17614 France 1 like this post 0 people 31/08/2014 14:19 we all know there  are a problem  with the time limit for receiving a response of  support  like   currently Jo is alone to treat the  tickets  but from what I understand it goes reorganize support tickets so that 1-2 voluntary members help him  to respond to tickets  (members MisterGreen and domen97 are already volunteered to integrated support team)   but it is true that the support is currently a black dot and if there are no reorganization that will get worse with the expansion of the membership base I hope that it will be put in place because a bad support  this is a  bad publicity for PV/MTV tjtan0929 Traffic Value: $203,540.80977 Malaysia 1 like this post 0 people 31/08/2014 16:33 i like communication with some real human no matter they are unable to solve my problem and not talking to robot