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GCascardo
Traffic Value: $242.59861 United Kingdom
3 like this post 0 people
01/02/2020 12:17
Hi Slosumo

Yes thank you so much for such quick rectification.
I knew it could be a glitch but I also feared that something I could have misunderstood in the Latest news entry. There you say all orders will be cancelled at not extra cost to you. However you should have added AND BAP/CASH REFUNDED TO YOUR BALANCES to avoid any confusion or misinterpretation.

Let me take the opportunity for some feedback about communication style in Paidverts and Ptcshare:
1) Critical communications MUST be sent by push notifications (where an OK from user is required so they have to read it) or via email.
You just cannot leave critical info to chance on Latest news posts which can or cannot be read (people only go there if they know there is an issue already, like recent attacks and maintenance, NOT with unexpected issues like this Bap market removal).
2) You should have made clear from word go that the Bap market would be temporary. Not doing so just raises suspicions about how you go about things.
Also Giving one week notice for bap market removal is not ENOUGH. The said latest news entry was posted on 24/1.
3) You say in there that you may reinstate Bap market in the future. Be clearer, more proactive and communicative next time. If it will only be temporary (even if not known for how long) SAY IT SO from day 1: BAP MARKET WILL BE TEMPORARY. This will prompt us to check those hidden Latest news all the time is case you miss notifications.

Simple, easy and crystal clear.
Always remind this motto.

Many thanks!

ps: I am in Vienna not far from Ljubliana. Well we have 17 degrees and wall to wall sun !!
druth8x
Traffic Value: $22,417.44153 United States
1 like this post 0 people
01/02/2020 14:24
I don't think they thought BAP market WAS going to be temp from the get-go.
MarcdeKoning - Administrator
Traffic Value: $468,983.12758 Netherlands
3 like this post 0 people
01/02/2020 14:51
Indeed. We´re just adjusting to whatever happens. Planning beforehand only gets you so far.
GCascardo
Traffic Value: $242.59861 United Kingdom
2 like this post 0 people
01/02/2020 17:29
Hi druth8x and Marc,

I did not mean that they intended this to be temp and somehow hid it. Not at all.
Flexibility and assessing while we go are welcome.
However a feature that was thought to be permanent, if later is removed it has to be clearly and profusely communicated!
Via:
- Push notifications acknowledged by us
- Emails (please!)
- in fact a big notice on the Bap market main screen (what better place than that  if all above fail)
- Last but not least several reminders (please) like you do with each promotion (3 days left, 2 days left, todays the last day and so on....). Especially sudden decisions that nobody anticipated.

OK I guess I made my points clear enough.
There you go. Listen, take note and learn please.

Regards, Guido.
Vixthra
Traffic Value: $2,179.00664 Slovenia
0 like this post 0 people
01/02/2020 19:00
Why does the "Contact us" button lead to registration for LiveChat service? 
GCascardo
Traffic Value: $242.59861 United Kingdom
0 like this post 0 people
01/02/2020 19:18
Hi Vixthra


That is how the ticketing system works at Ptcshare.
You dont need to register.
Simply enter your details in the form, plus a subject line, the issue description and a few bits more.
An email is sent to Support and later "Jeff" will reply via email as well to you.
Srinivas95
Traffic Value: $99.99035 India
4 like this post 0 people
05/02/2020 16:32
Hi is any one having issue on ptcshare while browsing. getting php and database errors and Visual Captcha is not loading
Srinivas95
Traffic Value: $99.99035 India
0 like this post 0 people
05/02/2020 16:40
attaching the error herehttps://ibb.co/TbN1QZR
aqibwah123
Traffic Value: $78.28461 Pakistan
0 like this post 0 people
05/02/2020 17:10
can anyone explain me about mini and mega upgrade?
MarcdeKoning - Administrator
Traffic Value: $468,983.12758 Netherlands
2 like this post 0 people
05/02/2020 17:55
We´re looking into the error as soon as David shows up.
GCascardo
Traffic Value: $242.59861 United Kingdom
0 like this post 0 people
05/02/2020 20:02
Similar problem here.
Most times captcha is not displayed.
If displayed it doesn't confirm.
Some other times database error message is shown.
The very least ones go through.
You could say you need 10 minutes of making several attempts for an ad to complete successfully, on average. 
Crimson
Traffic Value: $1,274.48527 Romania
4 like this post 0 people
05/02/2020 20:55
i cant see the ads. i get database error and such.
MarcdeKoning - Administrator
Traffic Value: $468,983.12758 Netherlands
1 like this post 0 people
06/02/2020 00:46
David thought he fixed it, but it seems not to be the case. And now I sadly can´t get a hold of him.
MarcdeKoning - Administrator
Traffic Value: $468,983.12758 Netherlands
4 like this post 0 people
06/02/2020 01:18
Solved.
shaheen19
Traffic Value: $294.60488 Philippines
0 like this post 0 people
06/02/2020 03:19
When i click adview its go to ptc home page.
Crimson
Traffic Value: $1,274.48527 Romania
0 like this post 0 people
06/02/2020 07:00
Working now.Great.
GCascardo
Traffic Value: $242.59861 United Kingdom
0 like this post 0 people
06/02/2020 10:35
Obviously it's too late now, the ads expired.

Can I have a refund of the BAP for yesterday's ads please?
Alternatively send the ads again without consuming bap.

Thanks.

Guido.
dguy
Traffic Value: $15,993.01608 Canada
3 like this post 0 people
06/02/2020 14:56
I'm thinking we could turn the ad filter into more of a revenue stream. Instead of $10 make it 50 cents per month. Yes, more lower-end people would use it and the number of page views would go down but the quality of those views would go up. I think also that the viewer retention would be higher because there would be less frustration with the lower value ads. We could also do more to market it when it is cheaper
Srinivas95
Traffic Value: $99.99035 India
1 like this post 0 people
13/02/2020 23:38
PHP, database error is back on ptcshare again
MarcdeKoning - Administrator
Traffic Value: $468,983.12758 Netherlands
2 like this post 0 people
14/02/2020 01:18
David seems to be sleeping. It will be fixed in the morning.
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