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PV & PTCSHARE Server Issue

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rolsc71
Traffic Value: $577.33989 Philippines
1 like this post 0 people
24/12/2019 03:13
What is really happening to PV and PTCSHARE? I hope sites security is not compromise. I also receive an email message yesterday supposedly from mytrafficvalue: "Hello! Your account was blocked!You may now restore your account by clicking on following link: https://paidverts.com/restore_account/ with a series characters. I didn't click the link since pv went into maintenance mode. Anybody could explain why this happened?
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
8 like this post 0 people
24/12/2019 07:58
We are still looking into these issues. Unfortunately it's taking more time as it's the holidays, and our programmer and system admin have not been fully available since the issues started.

Issues seem to be related to redis, and things are improving, but we first need to determine what exactly caused it before we put sites out of maintenance.
bambarec
Traffic Value: $3,921.3579 Romania
0 like this post 0 people
24/12/2019 12:28
Any news about the forced maintenance, how is going? 
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
5 like this post 0 people
24/12/2019 12:31
The problematic metrics are easing down fast, and we have some changes prepared to go live, restart some things, but are right now waiting on system admin to get to a computer so he can deploy & reset some things.

Unsure of an exact ETA, he's rushing to get a chance to get it done ASAP, but please understand it's holidays and if someone is on the move it's hard to suddenly change plans during such days.

UNOFFICIALLY I'd say max a couple of hours and we should be back on all sites.
ClickProfit
Traffic Value: $1,166.08365 Pakistan
0 like this post 0 people
24/12/2019 14:45
I am still seeing Maintenance - resolving Server issues. after 24 HRS
Issues resolved or still in progress?
dguy
Traffic Value: $15,993.01608 Canada
2 like this post 0 people
24/12/2019 15:33
You guys should link those maintenance notices to this thread. It might get more people participating in the MTV site
dremis
Traffic Value: $11,262.3593 Spain
4 like this post 0 people
24/12/2019 16:54
aaannndd paidverts works again! smile
Tuncapone
Traffic Value: $164.97388 Tunisia
1 like this post 15 people
25/12/2019 13:57


"we have a server problem ..... and Bla Bla Bla ....."
  thereafter we get you a bone in the form of "double daily ads" or something like that
and present this "feat" as the victory of the century
and the "people" applods

it is not the error of the founders of the site, it is all simply the error of the stupid one who expects honey,
coming out of an ant's ass
(join a stupid system while waiting for different results)
NB: do not rephrase yourself by talking about "5 years of continuity in the brother site, etc ... - without real return - any donkey can do the same and perhaps with more profitability
dguy
Traffic Value: $15,993.01608 Canada
14 like this post 0 people
25/12/2019 16:12
They have never failed to make up for lost days and this will just push all the earnings into one bigger day.

Don't be a Scrooge. This is happening over Christmas so there are definitely complications. Do you expect them to slave over Christmas just to serve you? Are you working over Christmas? What about your employees? How long would they stay with you if you made them work over Christmas?

How about you show some goodwill and let them get to their work on a program that has never failed even if it hasn't been the super success that everyone hoped.

Yes, we have had our struggles but we have remained in a very challenging industry

Merry Christmas! mad


grin
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
7 like this post 0 people
25/12/2019 17:05
An update on the server situation.

Managed to get our system admin to help out for a few hours in the morning, so we managed to resolve some of the server issues and left the site online, unfortunately we didn't yet manage to resolve the origin of all the issues.

But after 24 hours issues are creeping back up, and as they are originating from PaidVerts, we are forced to put PaidVerts back into maintenance, to not cause down time of our other websites meanwhile.

The issue seems related to some memory leak or even a potential attack, so we must wait for our staff to be able to properly look into, which unfortunately there was not enough time with everyone being on Holidays.

PaidVerts should be back online within 24 hours, and we will make sure to issue any BAP tax and similar refunds as soon as we get to the bottom of these.

Again, we sincerely apologize for the extended downtime, but simply timing for these issues to happen couldn't have been worse during the Holidays

Meanwhile, We wish everyone a Happy Christmas, and hope you spend it well!
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
7 like this post 0 people
25/12/2019 17:13
@Tuncapone How can you even think we'd want to ruin our holidays, cancel our personal plans, during holidays just to deliberately mess up our sites and ruin users' experience, while we have some of the biggest sales running, which are usually one of the best performing ones?

It makes no sense and this situation messes us up more than anyone else. Users will lose nothing here - if an ad issue wasn't sent, it will be when things get back to normal. We'll try to recover any sort of deductions made to users during these issues - BAP tax, ad deductions, and even look what we can do about achievements/day streaks.

None of these are simple issues to resolve, but we will urgently look into them, as soon as the server issues are first resolved, and we can then get our programmer to look into such refunds.

I realize it's hard to understand some of these things, but please, just think logically of what we'd have to gain by deliberately causing any of this. nothing. nada.

If this turns out to have been an actual attack, they've certainly picked a perfect time to cause the most mess with it.


That said, Merry Christmas to all! smile
dguy
Traffic Value: $15,993.01608 Canada
1 like this post 0 people
25/12/2019 18:47
SS,

I notice at PTCS, the new users count

"New refs past 7 days who viewed at least 100 ads"

is off by a large margin. I don't know if this is connected to the problem or if the referral contest might also have something to do with it but I'll report that to you anyway
Vixthra
Traffic Value: $2,179.00664 Slovenia
3 like this post 0 people
25/12/2019 19:20
@dguy, programmers maybe not, but us security guards we never sleep - and I just got home from work wink

@Tuncapone, and your logic is flawed from the start - those 2 days inbetween are the weekend and should technically be at 0$, as there are no ad issues then. So that leaves you only with normal days and others with the downtime.
dguy
Traffic Value: $15,993.01608 Canada
2 like this post 0 people
25/12/2019 20:33
I'm not far behind you Vix. I got one day off this year for Christmas.

If I wasn't cramming hard for retirement savings, things might be different
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
6 like this post 0 people
26/12/2019 11:12
PaidVerts is back online, and... it looks like we solved the issue for good. Will have a confirmation within a few hours, but judging from some metrics it seems the issue that caused this seems to be handled now.

We'll provide more info soon, regarding how we'll tackle with ad issues and other things now.
jordy186
Traffic Value: $868.5955 Netherlands
2 like this post 0 people
26/12/2019 12:07
will come back later to check it out. still a lot of bad gateway
rolsc71
Traffic Value: $577.33989 Philippines
2 like this post 0 people
26/12/2019 12:41
slosumo, just to inform you "502 bad gateway" in PV i have to refresh 3 to 5 times before i was able to successfully click BAP ads. Even here in MTV when i tried to login bad gateway appeared few times.
slosumo - Administrator
Traffic Value: $28,438.4426 Slovenia
2 like this post 0 people
26/12/2019 12:55
@rolcs Thanks, we're aware of the increased 502s. At this time it might be just a result of more people joining at once, or also result of the attacker still trying. We're keeping an eye on all of this, adding more prevention as well. Obviously I can't share more on this for security reasons.
Crimson
Traffic Value: $1,274.48527 Romania
3 like this post 0 people
26/12/2019 13:16
People targeting us,on x-mas .Horrible people...
totoer008
Traffic Value: $1,804.70567 France
0 like this post 0 people
26/12/2019 21:34
Impossible to do anything on paidverts. Ptcshare seems to be fine, was able to see my ads. I hope the missing baps will be giving back or at least allowed to be clicked again. Because 100 bap for a lower level user is a lot.
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